A distribution company shall provide electric power service to at least 95% of new connections to its eligible consumers as specified in the Consumer Eligibility Criteria laid down by the Authority pursuant to section 21(2)(b) of the Act in each of the following categories within the time limits specified below from the date of application for new connection, namely:
| Sr. No. | Description | Time Limit ** (Calendar days) |
|---|---|---|
| 1 | For supply at voltage level up to 400V and load up to 15KW | 30 |
| 2 | For supply at voltage level up to 400V and load above 15KW but not exceeding 70KW | 53 |
| 3 | For supply at voltage level up to 400V and load up to 70KW but not exceeding 500KW | 73 |
| 4 | For supply at voltage level up to 400V and load up to 500KW but not exceeding 5000KW | 106 |
| 5 | For supply at voltage level 66KV and above for all loads | 496 |
** Time shall be counted from the date of registration of the application for a new connection till such time the consumer is provided the connection. However, the limits of this standard shall not include any time required that is beyond the control of the distribution company.